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PRIVACY POLICY FOR TELEFÓNICA OPEN FUTURE

Summary: Telefonica S.A. is the Telefonica Group company responsible for the processing of your personal data as a user of Telefonica Open Future.  

Details: The company responsible for the processing of your data as a user of Telefónica Open Future:

  • Name: Telefónica S.A. 
  • CIF: A28015865 
  • Address: Ronda de la Comunicación SN - 28050 Madrid 
  • Correo electrónico: privacidad@openfuture.org 
  • Data Protection Officer: A/A D. Manuel Crespo - DPO - Telefónica S.A. - Ronda de la Comunicación SN - 28050 Madrid - DPO_telefonicasa@telefonica.com


‍‍ Summary: We have information about who you are and how you use the Telefónica Open Future services.  

Detail: The information we have about you includes data related to who you are and how you use the services of Telefónica Open Future.

  • Who are you:  Your name and surname, user identifier, email and areas of knowledge (if you use the Open Gurú functionality).
  • How you use the services of Telefónica Open Future: : Calls you have applied to, questions and answers in Open Gurú and profiles of startups that you have created in Telefónica Open Future.


‍‍ Summary: You are the one who directly provides us with your data. ‍ 

Detail: ‍Mainly we obtain your data directly from you: 

  • You provide them to us directly through the registration form, the configuration options of your profile once logged in at www.openfuture.org, or when you contact us for support and provide additional data. Remember that the personal information that you provide us directly must always be real, truthful and up-to-date. We will put at your disposal the necessary tools so that you can update or rectify this data. 
  • We observe them when you use Telefónica Open Future or we obtain them from your device (eg the operating system of your device or the network from which you connect). Remember that you can review and manage the permissions you grant to Telefónica Open Future to obtain data from your device through the options available on your terminal (Android, iOS or web).


- Detect trends and correlations in order to understand and predict in an aggregate way the use of said services and the needs you may have as a user. 
- Make better business decisions, such as, for example, how to improve Telefónica Open Future products and services, as well as your experience, or how to make the communication actions indicated in the previous point more effective. 
- Prepare reports with aggregated data on the evolution in the number of active users or how certain functionalities are used.
- Check if you have carried out a specific action through Telefónica Open Future.
- Monitor compliance with quality of service levels (eg to debug and detect errors).
 - Prevent and detect fraudulent, malicious or illegal activities (especially when this may affect other users).

  • To be able to participate in the different calls that we carry out from the different Telefónica Open Future academies.
  • To send you the Newsletter to which you subscribe.
  • Carry out surveys in order to ask you and find out your opinion about Telefónica Open Future or its services and functionalities.
  • Collaborate and respond to orders or requirements from the authorities.
  • Report or inform the authorities of fraudulent, malicious or allegedly illegal actions. 
  • Defend ourselves against lawsuits, complaints and / or claims of any kind. 
  • Guarantee the physical, network and information technology security that we use to provide you with our services and products. 

Finally, it is possible that in the future we will need to process your data for additional purposes in order to continue innovating and offering you value-added services. Do not worry, in that case we will always analyze if these purposes are compatible with your expectations and with the principles that govern our privacy and cookies policy. In any case, we will first adopt all the necessary safeguards to ensure said compatibility, such as additional transparency, control or security measures.

We use your data for the above purposes because: 
  • We need them so that you can enjoy Telefónica Open Future and its functionalities in accordance with its conditions of use.
  • We need them to comply with certain legal and regulatory obligations (eg obligation to collaborate and respond to requests from the authorities).Some of the purposes are necessary for the legitimate business interests of Telefónica S.A., although you can always oppose them (eg, communicate and be in contact with you to inform you about Telefónica Open Future products and services).
  • Because you have given us your permission to process your data for certain purposes (eg those permissions you grant during registration so that we can access information on your device).


Summary: There are certain reasons that legitimize us to keep your data, although we will only keep and process them as long as they are necessary for the purposes indicated in point 4 of this policy. The moment you request the cancellation, your data is immediately deleted.

Detail: In general, we will stop keeping your data as soon as it is not necessary to continue providing the Telefónica Open Future service. However, there are some exceptions to this general rule that we explain below. In this sense, there are some purposes that persist and continue even after the termination of Telefónica Open Future.  

Specifically, we need to continue to retain some data about you. and on how you used Telefónica Open Future to: ‍ 

  • Have a story about how you used Telefónica Open Future. 
  • Test and verify that you had a user account in Telefónica Open Future. 
  • Comply with certain legal data retention obligations applicable to Telefonica S.A.
  • Collaborate with the authorities and respond to their information requirements. 
  • Defend ourselves against lawsuits, complaints and / or claims.
  • Prevent fraud, abuse or illegal actions.

However, during this additional period of time we will apply a series of additional measures and safeguards to ensure the protection of your information and your privacy. These types of measures may include, for example, functional separation, pseudonymisation, and / or encryption of your data and information. Likewise, we will take all reasonable measures to ensure that your data is rectified or deleted when it is inaccurate.


‍ Summary: In addition to Telefónica S.A., they have access to your personal data: our suppliers and collaborators, other companies of the Telefónica Group, as well as, where appropriate, the authorities with whom we collaborate and interact. Access to your data that we provide to these third parties is always for lawful purposes and only for the period of time strictly necessary for this.

Detail: We need to share your data with certain third parties that we indicate below, always in relation to the specific purposes for which we process your data, described in point 4, and during the period of time strictly necessary for this.

Specifically, this implies giving access to your data to: 

  • Some of these providers and collaborators may be able to process your data from the United States, and, in such cases and to the extent that this involves a transfer of your data or that country, its services, infrastructure, systems and / or tools you will always be hired by Telefónica SA previous requirement of the maximum and most suitable guarantees applicable in each case in accordance with European regulations.
  • Other companies of the Telefónica Group whose identity you can consult in the following link, with an internal administrative and commercial management purpose, so that these companies can communicate and contact you with information about products, promotions, offers and / or services.
  • National and / or international authorities (eg state security bodies and forces or judicial bodies) that require legal access to your information, as well as, where appropriate, those other Authorities with whom we need to share your information in order to defend ourselves against possible lawsuits, complaints and / or claims of any kind, as well as to inform you of fraudulent, malicious or allegedly illegal actions.

In any case, Telefónica S.A. always guarantees the highest level of protection in the access that these third parties have to your data and information, for example, reaching data treatment agreements with them or through the establishment of appropriate safeguards measures that ensure the confidentiality and safe treatment of your data.


‍‍Resumen: La normativa te otorga una serie de derechos en relación a los datos e información que tratamos sobre tí. Concretamente, los derechos de acceso, rectificación, supresión, limitación, oposición, portabilidad, así como a no ser objeto de decisiones automatizadas y a retirar tu consentimiento en cualquier momento. 

Detalle: Puedes ejercer los siguientes derechos de protección de datos frente a Telefónica S.A.: 

  • Right of access:Right to request the details of the data we have about you and how we treat them, as well as to obtain a copy of them.
  • Right of rectification: right to obtain the rectification of your inaccurate or erroneous data, as well as to complete those others that are incomplete. 
  • Right of deletion: right to request the deletion or deletion of your data and information in certain circumstances. However, keep in mind that there are certain occasions when Telefónica S.A. is legally entitled to continue conserving and treating your data (eg to comply with a legal obligation to conserve data).
  • Right of limitation: right to restrict or limit the processing of your data in certain circumstances (eg if the deletion of data applies but, instead of deleting it, you prefer that we block it and treat it only for the purposes of its conservation and that you will need them later to file a claim). Again, keep in mind that there may be occasions when Telefónica S.A. is legally entitled to reject your request for limitation.
  • Right of opposition: right to oppose Telefónica S.A. to process your data for a specific purpose, in certain circumstances provided for in the regulations and related to your personal situation.
  • Right to data portability: the right to receive your data in a commonly used format that allows you to port it to another company, as well as, where appropriate, to request Telefónica S.A. the direct transmission of the same to said other company when it is technically possible. Remember that the right to data portability is different from the right to portability of your phone number.
  • Right not to be subject to automated decisions: right to oppose being the subject of a decision based solely on automated data processing (without human intervention), including profiling, that produces legal effects on you or affects you in a way significant.
  • Right to withdraw consent at any time:right to withdraw your consent at any time to the processing of your data for a specific purpose, when it is based on said legitimizing basis.

You can consult the full scope and detail of these rights on the website of the Spanish Data Protection Agency (AEPD).

In general, you can exercise all these rights (at any time and free of charge) by writing to the privacy team of Telefónica S.A. to privacidad@openfuture.org. 

For this it is important to bear in mind that: 
  • When you exercise a right, you must provide a copy of your official identity document (eg DNI, NIE or Passport) and, if possible, send your request from the same email that you used to register with Telefónica Open Future.
  • In the event that you decide to exercise any of these rights through a representative, it will be necessary to provide documentation proving said condition in the application (e.g. in the case of a voluntary representative, the power of attorney may be provided in the one that includes powers that allow the exercise of such rights on your behalf).
  • Requests for the exercise of rights are as specific and detailed as possible, indicating in them the specific right to be exercised. 

Not withstanding the foregoing, you can exercise your right to oppose the receipt of commercial communications, through any channel, from Telefónica S.A., just by sending us an email to privacidad@openfuture.org.
Finally, remember that you also have the right to file a claim with a Data Protection Control Authority (eg the Spanish Data Protection Agency, whose contact details you can consult Here, especially if you estimate or understand that Telefónica S.A. you have not properly satisfied the exercise of your data protection rights.


‍ Summary: Telefónica S.A. uses its own and third-party cookies to give you a more personalized service, learn how you use Telefónica Open Future services and products and, where appropriate, show you advertising related to your preferences and browsing habits. If you use Telefónica Open Future, we understand that you accept its use.

Detail: UA cookie is a file that is downloaded to your device when accessing certain web pages and / or applications. Cookies allow, among other things, to store and retrieve information about your number of visits, browsing habits or your device and, depending on the information they contain and the way you use them, they can be used to recognize you as a user.
Keep in mind that in order to use Telefónica Open Future it is necessary that you have cookies enabled, especially those of a technical nature that are necessary for Telefónica S.A. can identify you as a registered user each time you access our website or application. Telefónica S.A. uses the following types of cookies, which are treated either by us directly or by third-party collaborators:

  • Technical cookiess: These are those used by Telefónica S.A. that allow the user to navigate and use the different options or services offered, such as, for example, controlling traffic and data communication, identifying the session, accessing restricted access parts, remembering the elements that make up an order , carry out the process of purchasing an order, make the registration request, use security elements while browsing or store, disseminate and / or share content.
  • Personalization cookies: These are those used by Telefónica S.A. that allow the user to access Telefónica Open Future with some predefined general characteristics based on a series of criteria on their device, such as the language, the type of browser, the regional configuration from which they access, etc.
  • Analysis cookies: They are those used by Telefónica S.A. and by third-party collaborators (GOOGLE ANALYTICS, GOOGLE TAG MANAGER, GOOGLE FIREBASE, AKAMAI, COMSCORE, MIXPANEL, HOTJAR, HOCKEY APPS and HUBSPOT) that allow to quantify the number of users and thus carry out the measurement and statistical analysis of the use and activity they do. users, as well as preparing their browsing profiles in order to introduce improvements in Telefónica Open Future products and services.
  • Advertising and behavioral advertising cookies: They are those used by Telefónica S.A. and by our collaborators who manage the spaces that serve advertising of Telefónica S.A. (APPSFLYER, PUBMATIC, ADSRVR, RUBICON PROJECT, SMAATO, CONNEXITY, TURN, SIMPLIFI, AFFILINET, BING ADS, BLUEKAI, DOUBLECLICK, YOUTUBE, CRITEO, MOVISTAR, GOOGLE, YAHAMOOUS, FACEART, OPBOOK, TWITUELFUEL, FACE, OPBOOK, TWITUELFUEL, FACEART, APPBOOK, TWITNUEL , ADGRAVITY, SMARTCLIP, ADFORM, HUBSPOT, CRAZY EGG, PLATFORM161, ROCKET FUEL and / or THE TRADE DESK) that allow us to disseminate adequate and relevant advertising, measure the effectiveness of our online campaigns, as well as adapt the content of the ads to the profile of navigation of each user on the internet.

Remember that you can allow, block or delete these cookies whenever you want through the configuration options of your device or terminal, as well as your internet browser. To do this, you can consult the most up-to-date support information for said devices or browsers to find out how you can delete cookies, since the mode may differ between different versions and operating systems. As an example:
  • For Internet Explorer, click Here
  • For Mozilla Firefox, click Here
  • For Google Chrome, click Here
  • For Safari, click Here

For Safari, click here In the event that you use any other Internet browser, we recommend that you consult the different cookie management options that may be available in it at all times, as well as, in general, any other tools available in the market for blocking and / or cookie management (p.ej. Ghostery o Disconnect) 
For more information, you can write to us at privacidad@openfuture.org.


Summary: Telefónica S.A. guarantees the security, secrecy and confidentiality of your data, communications and personal information by adopting the most demanding and robust security measures, and by providing you with tools and functionalities that allow you to control access to your Telefónica Open Future account.

Detail: Telefónica S.A. cares about guaranteeing the security, secrecy and confidentiality of your data, communications and personal information. Therefore, as part of our commitment and in compliance with current legislation, we have adopted the most demanding and robust security measures and technical means to prevent their loss, misuse or access without your authorization. In addition, we promise to act quickly and responsibly in the event that the security of your data may be in danger, and to inform you if it is relevant.

Summary: You have to take into account certain aspects related to the minimum age of use of Telefónica Open Future, the quality of the data you provide us, as well as the cancellation of your user account.

Detail: We recommend that you especially take the following into account when registering and using Telefónica Open Future:

  • Minimum age of use: In order to register and use Telefónica Open Future, you must be over 16 years of age or have the authorization of your parents and / or legal guardians. Therefore, by registering with Telefónica Open Future, you guarantee Telefónica S.A. that you are over that age or, otherwise, that you have the aforementioned authorization. We can contact you at any time to verify if you meet this condition.
  • Quality of the data you provide us: Your personal data, mobile phone number and other information that you provide us with when registering and / or using the Telefónica Open Future services must always be real, truthful and up-to-date. We put at your disposal tools and options necessary to control and update your personal information.
  • Unsubscribe from your user account: In general, there may be two situations in which the technical deactivation of your user account is carried out: 1) that you voluntarily request us to cancel your user account in Telefónica Open Future as explained in point 7 of this policy, and 2) that from Telefónica SA proceed to the technical deactivation of your user account (eg in cases in which we detect that you have breached the conditions of use of the service). In the event of cancellation, you will lose the information and data that you may have in Telefónica Open Future, as well as the right to use any benefits or services that you may have active on the date of cancellation and / or have previously contracted as a user of Telefónica Open. Future.